Off Topic - My Xbox can't read!!!
4/14/2005 10:00:00 PM | Author: baloghblog

I had to file a complaint with the BBB for the first time in my life today. Hopefully something good will come of it. My Xbox shit the bed today. See below. Or go to www.xboxcantread.com.

I know that this is off topic, but I am pissed and need to vent. Stay away from Microsoft. Use Mozilla's Firefox instead of Microsoft Explorer. Purchase a Mac. Every little bit helps. I told them that this was such a petty BS thing not to fix this, and it deters me from being a loyal customer, apparently they don't give two shits when they realize that they are a monopoly.

The Better Business Bureau serving Oregon and Western Washington



Thank you for using the Better Business Bureau's Online Complaint System.
Your complaint has been assigned case # XXXXXXXX
A confirmation will be emailed to : XXXXXX@xXXXX.rr.com
Please print a copy of this for your records.

Filed on : April 14 2005

Filed by :
XXXXX Balogh
XXX XXXXXXXXX
.
Syracuse NY


Filed against :
Microsoft Corporation
1 Microsoft Way
Redmond WA 98052


Complaint Description:
My Xbox gaming console was purchased for me in Nov 2002 for Christmas 2002. I enjoyed using it for several years, until this spring, April 2005. At this time I purchased a new game - Tiger Woods Golf 2005. The xbox produced a error message stating that the disc could not be read, or was damaged. I called the manufacturer of the disc - EA Sports and they walked me through the troubleshooting process. It was determined that the disc might be faulty, and I was advised to return it to the store that I purchased it from for a new copy. Target was happy to do this for me at no charge. I was dismayed however, that the new copy of the game did not work either. I then moved on to Microsoft web support for the Xbox. I chatted on-line with an employee. They told me that I needed to speak to someone on the phone. I called the number and was told, given my circumstances that the fault was with my Xbox console, and not with the game and that it would have to be returned to be serviced at my expense of Shipping to Tennesee, and then $79.99. No explanation was given for why my machine would play older games and not the new one. I decided to think about it, and initially declined the "offer" to have my Xbox serviced at my expense. I did a quick search on Google, and found that there were hundreds of other consumers that were in the same boat as I was. I even found an entire website dedicated to the problem. Armed with the knowledge that I was not the only one having purchased a defective machine, I called back the help line. I spoke to a rep, explained the situation, and he put me on with his supervisor. The supervisor explained to me, "Your Xbox may need to be serviced for an _upgrade_ to allow it to read the new Xbox games." I explained to him that I hadn't heard that a new version of the Xbox had come out that I needed to purchase to allow me to play the new games. He said, no that wasn't the case, but that the older versions of the Xbox were not recognizing the new video games. I do not believe that this is fair business practice, to produce a product that is marketed to be compatable with all video games labed "Xbox", and then to say to the customer, too bad that you have an older version, you will need to spend $79.99 + shipping to have your machine upgraded. At the end of the conversation, I was told that the best that he could do for me was give me 25% off the repair cost. This outcome didn't satisfy me, I believe that when a product is marketed and sold to be compatable with all games, it should be the responsibility of the manufacturer to repair or upgrade the product to perform as indicated. Information: Xbox MFG date XXXXXX XXXXXXXX Manufactured in Mexico Phone call tracking number #XXXXXXX (xbox customer care) Thank you for your assistance.

Your Desired Resolution:
Replacement of Xbox console with a system that allows me to play all games that are marketed as compatible for the Xbox gaming console.

This case will be reviewed by a complaint specialist at the Better Business Bureau, and then forwarded to the business for their response. You will be notified when the business has responded.

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1 comments:

On 4:28 PM , Anonymous said...

hey man i just started getting that error and i think its crap that you have to pay that much..you might as well trade it in and spend a nother 15 to 30 bucks to get a new one. if you would have the website or the number to where i can talk to someone please let me know.you can e-mail me at

casper_maloney@yahoo.com
thanks for your time.
alex